Just follow the steps below:
📍 Step 1: Go to Your Event’s View Page
From your dashboard, locate the event you’d like to download media from and click View. This will take you to the event’s detailed view page.
📥 Step 2: Click the “Download Photos” Button
On the view page, look for the Download Photos button (see image below). Click this button to begin the download process.
✉️ Step 3: Enter an Email Address
A prompt will appear asking you to enter an email address. You can enter your own or someone else’s email if you're sending the media to a client or team member.
✅ Step 4: Click Done
After entering the email, click Done. Our system will begin generating a ZIP folder containing all photos and videos from the event.
⏳ Step 5: Wait for the Download Email
You will receive an email with a link to download the ZIP file. The time it takes to arrive depends on the size of your event:
Small Events (under 1GB): 1–10 minutes
Larger Events (up to 10GB): Up to 30 minutes
💡 Note: Be sure to check your spam or junk folder if you don’t see the email within that time frame.