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Curator Wireless Print Server : Mac Troubleshooting 101

If you're having trouble getting the Curator Wireless Print Server to work on your Mac, follow these updated troubleshooting steps

Updated over 2 weeks ago

Step 1: Close the Print Server App

Before making any changes, ensure that the Curator Wireless Print Server app is completely closed.


Step 2: Install the Correct Printer Drivers

Make sure the latest drivers for your printer are installed on your Mac.

  • Visit your printer manufacturer’s website.

  • Download and install the appropriate macOS drivers for your model.


Step 3: Rename Your Mac with a Simple Computer Name

A short, one-word computer name (no spaces or special characters) ensures better compatibility.

To rename your Mac:

  1. Click the Apple Menu > System Settings (or System Preferences).

  2. Go to Sharing.

  3. In the Computer Name field, enter a simple name (e.g., PhotoMac).

  4. Click Edit and confirm that the local hostname matches the computer name


Step 4: Restart Your Mac

Restart your Mac to apply the updated name and any driver changes.


Step 5: Launch and Configure the Print Server

  1. Open the Curator Wireless Print Server app.

  2. Ensure your printer is selected.

  3. Uncheck any options under Advanced Printer Settings, unless required.

  4. Enable the AutoPrint option.


Step 6: Confirm Wi-Fi Network Match

Ensure that both your Mac and iPad are connected to the same Wi-Fi network.


Step 7: Refresh the Event on Your iPad

  1. Open the Curator Live app.

  2. Re-download or refresh the event to make sure all the latest settings are loaded.


Step 8: Set Up the Printer in the Curator App

  1. In the Curator Live app, double-tap the top-right corner to open the hidden settings menu.

  2. Tap Printers.

  3. Choose CuratorPrintServer. *If the Curator App does not see the print server then check you wifi connection and make sure your app permissions are set to allow network connections. To do this, go to: Settings > Apps > Curator > Permissions, and ensure local network access is turned on.

  4. Enter the Host Name of your Mac (exactly as named in Step 3),
    Example: PhotoMac

  5. Ensure the Port is set to 3000.


Step 9: Test the Connection

Take a test photo in the Curator Live app and attempt to print. If everything is set up correctly, it should print immediately via the Mac print server.


Still Need Help?

If you’ve followed all the steps and are still experiencing issues, contact our support team directly for assistance.

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