DSLR Camera Troubleshooting Guide

Version 1.1.21 Update
We’ve streamlined the process for starting a booth in DSLR mode. Going forward, simply select Photo Booth Mode—it functions the same way as DSLR mode.

Additionally, if your DSLR camera isn’t being used when taking photos, double-check your Live View settings. You now have the option to choose:

No Live View (uses iPad camera instead)
Live View in Portrait or Landscape

Event Memory Settings

If photos do not appear in your Curator queue, memory constraints might be the cause:

Clear Device Memory:
- Delete any sent items in your queue before the event begins to free up memory.
Re-download the Event:
- After clearing space, redownload your event in the app to ensure all data syncs correctly. Run a test to verify functionality.

Common Reasons for a Failed DSLR Connection

Ensure that your Curator version is up to date (if unsure about the latest update, please inquire with the Support Team).
Ensure that your iOS version is running the most recent update
Verify that the camera is powered on and receiving sufficient power.
Inspect the cables and adapters to ensure proper connections. If using a hub, attempt a direct connection without the hub
Attempt using a different cable/adapter.
Confirm that the app has the necessary permissions to access the camera. You can find this in the iOS Settings app by navigating to (Settings > Curator > Camera).
Check if the app has the necessary permissions to access image files on the camera's memory card. This can be adjusted in the iOS Settings app by going to (Settings > Privacy > Files and Folders > Curator).
Ensure that the SD card is properly inserted into the camera. The app will not be able to GET the photo if there is no memory card available. It is best to format the Memory card as well.- Check if your DSLR camera is active and hasn’t turned off due to power-saving modes (e.g., Eco Mode). Adjust the settings to ensure the camera remains powered on.
Inspect the memory card to confirm it has sufficient space available and isn’t full.
Ensure the DSLR camera stays consistently connected to the app throughout the event. If it disconnects, the iPad might default to using its internal camera.

Flash Not Firing

Some Canon cameras may not trigger the flash during live preview. This often affects third-party flashes. The following typically work fine:

Photo Sharing Challenges

If photos aren’t being sent to recipients during your event despite having cellular data, the connection quality might be the issue:

Check Internet Speed:
- Run a speed test through the app to identify if the connection is fast and stable enough for uploads. High traffic at busy events can strain nearby cellular towers, impacting speeds.
Use an Alternate Network:
- When cellular data is insufficient, consider switching to a different network (e.g., event Wi-Fi) for smoother uploads.
Photo Upload Verification:
- Check the upload queue within the app to ensure photos have started syncing. They will be sent automatically once a good connection is restored.

Note that certain cameras may not allow tethering while Wi-Fi is active. Disabling Wi-Fi on the camera might resolve this issue.- If cellular data is insufficient, switching to a different network (e.g., event Wi-Fi) can improve uploading capabilities during the event.

If your camera doesn’t support Silent Lv Shoot, try: