Quick Summary
Scenario | What To Do |
Running multiple devices for the same event | Purchase additional licenses |
Need additional licenses for a subscription | Go to TOOLS → Your Licenses → Purchase License |
Need event-based additional licenses on a subscription (not monthly/yearly) | Contact support through live chat |
Need Pro features for one event while on a Standard subscription | Choose Upgraded Event during event creation |
What Are Additional Licenses?
All plans include 1 device license by default.
Additional licenses allow you to run multiple capture devices, booths, or events simultaneously under the same account.
You only need additional licenses beyond the first device, since every plan already includes 1 device license.
You will need additional licenses if you are:
Running multiple booths or devices simultaneously
Running multiple events at the same time
Adding more devices to your subscription
ℹ️ Standard plans also require an additional license when using a separate Sharing Station device.
Single Event Purchases
If you are purchasing a single-event activation, additional licenses must be added during checkout before completing your purchase.
Examples:
1 event on 1 device = No additional licenses needed
1 event on 2 devices = Add 1 additional license
1 event on 3 devices = Add 2 additional licenses
ℹ️ Every event purchase includes 1 device license by default. Only purchase the number of additional licenses needed beyond the first capture device.
⚠️ If you forgot to add additional licenses during checkout, please contact support via chat for assistance.
Subscription Plans (Monthly or Yearly)
Subscription users have multiple options depending on the type of additional license or upgrade needed.
Option 1: Purchase Additional Subscription Licenses
Go to: TOOLS → Your Licenses → Purchase License
This allows you to purchase additional recurring monthly or yearly licenses that can be used across any event.
⚠️ Additional subscription licenses renew automatically. If you no longer need them, be sure to cancel before the next renewal date.
Option 2: Event-Based Additional Licenses
If you only need additional licenses for a specific event or a few events, and do not want another recurring monthly or yearly license, please contact support via chat.
A member of our team can help add temporary event-based licenses to your account.
Upgrading an Event on a Standard Subscription
If you are currently on a Standard subscription but need Pro features for a specific event, you can upgrade that individual event during event creation.
When creating your event, simply select Upgraded Event
This gives that event access to higher-tier features without changing your main subscription plan.
💡 This option is commonly used to run or test AI-FX events while on a Standard subscription.
Important Notes
Every plan includes 1 capture device license
Additional licenses are only needed beyond the first device
Additional subscription licenses purchased from the TOOLS page can be reused across multiple events
Event-based additional licenses for subscription users currently require contacting support
Individual events can be upgraded without changing your main subscription plan