FAQs
Quick answers about billing, licensing, storage, analytics, subscriptions, and account management.
16 articles
Curator Live Pricing & Licensing ExplainedFlexible pricing and licensing options for photo booths, 360 booths, roaming setups, and photography workflows. Learn what each plan includes, how licensing works across devices and events, and which option…
License Limit ReachedLearn why you're seeing the "License Limit Reached" message and how to free up or add device licenses.
Additional Licenses ExplainedLearn when additional licenses are needed, how they work, and the different ways to add them to your account.
How to Apply a Promo CodeLearn how to apply a promo or trial code to your Curator Live subscription during checkout.
How to View and Download Payment ReceiptsYou can view your subscriptions, payment methods, billing information, and payment receipts directly from your account.
How do I change my subscription?
How do I cancel my subscription?How to cancel your account and vanity URL subscription.
Event & Platform Questions
General platform behavior, event settings, and common operational questions.
Can an Event Be Edited or Modified After Activation Is Purchased?Yes, events can be edited or modified after activation has been purchased—with a few important limitations.
What is “Magic” Ai Background Removal?
How to Save RAW & Processed FramesSave RAW photos and frames from your event
Data & Analytics
Learn about event analytics, captured guest data, storage, and reporting features.
Does data capture and analytics come with every subscription?Curator offers both data capture and data delivery tracking, but it’s important to understand the difference between the two.
What information does Curator allow you to collect?Collect Phone numbers, emails and more for marketing or sales purposes.
How do I download the Survey and User Data that was captured during my event?Download data - Emails and phone numbers that were captured for your event can be downloaded via the VIEW page
Event Analytics with CuratorUnderstand exactly what data is collected and what datapoints are calculated.
Event Storage and Deletion
Account & Access
Account login, password, and account access related questions.
How to Reset your PasswordReset your password from the login page or within your account.