FAQs
Frequently Asked Questions
30 articles
Event Storage and Deletion
How to force quit out of an iOS appLearn how to easily force quit our of an ios app
Supported Devices - Minimum RequirementsCurator Live Minimum requirements for all devices and use cases
How to Delete Images from Your Device and the Online GalleryDelete photos and videos for your event in the Curator App as well as online for your event.
Why the Curator Live App Won’t Update—and How to Fix ItIf the App Store won’t let you install the latest Curator Live release, your iPad is almost always running an outdated version of iOS.
Does data capture and analytics come with every subscription?Curator offers both data capture and data delivery tracking, but it’s important to understand the difference between the two.
Can an Event Be Edited or Modified After Activation Is Purchased?Yes, events can be edited or modified after activation has been purchased—with a few important limitations.
What information does Curator allow you to collect?Collect Phone numbers, emails and more for marketing or sales purposes.
How do I download the Survey and User Data that was captured during my event?Download data - Emails and phone numbers that were captured for your event can be downloaded via the VIEW page
How do I turn off the public gallery for an event?
What is “Magic” Ai Background Removal?
How to Reset your PasswordReset your password from the login page or within your account.
How to Access your account's payment receipts
How to Save RAW & Processed FramesSave RAW photos and frames from your event
How to Create and Use Event Templates
How Event dates and times work.When do events start and end dates mean and can you change them?
Setup and use Photography ModePhotography Mode lets you capture photos quickly via your camera's shutter for easy sharing or printing, with optional Facial Recognition.
Event Analytics with CuratorUnderstand exactly what data is collected and what datapoints are calculated.
How do I stop users from accessing apps other than Curator Live?
How do I access the hidden menu in the Curator Live App?
Why are the photos from my event not sending?Images and Photos not uploading? Check your internet connect.
How to Update the ios on the ipad?
I had no wifi at my event. How do I access the queue and send out my images when I get connection?
What iPad is recommended for the Curator Live App?
Why aren’t my changes showing up in my event on the Curator Live App?
Will my images still save with no Wifi connection?
Booth Closed & Standby ModeNeed to close your booth and add a temporary closed message to the screen? Use Booth Closed mode.