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Why are the photos from my event not sending?
Why are the photos from my event not sending?
James Trivlis avatar
Written by James Trivlis
Updated over 6 months ago

Unsent photos usually come down to one thing: Internet connection. Luckily, there’s an easy way to check your speed.

There are two ways to check your speed.

  1. You can do it here if you are reading this article from the iPad you are having issues on.

  2. You can also check it from the hidden menu inside event on the app. Double tap the top right corner of the screen to access the hidden menu. Then click on Speed Test from the Device tab.

The speed test will measure two speeds: the download speed and the upload speed.

Download Speed: the rate at which data is delivered to your devices.

Upload Speed: the maximum amount of information your device can deliver to the Internet.

As a rule of thumb, typical broadband speeds run at 25mbps download and 3mbps upload. Anything close to or above these speeds should satisfy the needs of Curator.

If the speed test concludes slow download or upload times, then photos will take a while to send or may not send at all. In this case, CuratorLive will send the photos to the queue for future sharing.

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