After purchasing an event or subscription, download or refresh the event in the Curator Live app to sync its latest activation status and updates.
ℹ️ The video below was recorded using an older app version. Some layouts or features may appear different in the current app, but the overall process remains the same. Updated screenshots are provided below.
Steps to Sync and Start Your Event
Follow these steps to sync your purchased event's activation and start using it.
1. Open the Curator Live app and find your event
Launch the Curator Live app and locate your purchased event in the My Events list.
2. Sync your activation
Choose the option that matches your event's current status:
a. If the event is already downloaded
Tap Refresh to sync the latest activation status and remove DEMO watermarks.
b. If the event has not been downloaded yet
Tap Download to this device. The event will be downloaded with the latest activation status.
💡 If you made changes in the Event Form after downloading your event, tap Refresh before starting it to download the latest changes.
3. Tap Play to start your event
Once your event has been downloaded or refreshed successfully, tap Play to launch it.
Watermark Statuses
Understanding the watermark messages you may see while testing or running your event.
ℹ️ DEMO Watermark
A DEMO watermark appears when the event has not been purchased or is outside its scheduled event dates.
If you purchased the event but still see a DEMO watermark, Refresh the event to sync its latest activation status.
What to do:
Confirm the event has been purchased.
Confirm the event dates are correct.
Tap Refresh in the Curator Live app.
Capture new media after the event has been successfully refreshed.
ℹ️ Pre-Event Activated
PRE-EVENT ACTIVATED is a watermark that appears when an event has been successfully downloaded and activated, but its scheduled start date has not yet arrived.
💡 Once the event start date is reached, newly captured photos will no longer contain watermarks.
⚠️ Incorrect Start Date
An incorrect event start date can cause DEMO watermarks to persist even if the event has been purchased.
What to do: Contact support via chat to adjust the event dates, then Refresh the event to sync the updated information.
Common Watermark Issues
DEMO watermarks may appear because:
The event has not been purchased.
The event is outside its scheduled event dates.
The event has not been downloaded or refreshed after purchase.
The Curator Live app is out of date.
The event dates are incorrect.
Common fixes
Confirm the event dates are correct.
Update the Curator Live app to the latest version.
Download or Refresh the event and allow the process to finish completely.
If the issue continues, contact support via chat.
⚠️ DEMO watermarks cannot be removed from photos or videos captured before the event was activated or while the event was inactive.